CJ’s Little Pickles aims to provide the highest quality education and care for all our children. We aim to offer a warm welcome to each individual child and family and to provide a caring environment in which all children can learn and develop as they play.
We believe children and parents are entitled to expect courtesy and prompt, careful and serious attention to any concerns that you may have by following our complaints procedures as outlined below:
Stage 1:
If any parent should have cause for complaint or any queries regarding the care or education of their child, they should in the first instance take it up with the child's key worker.
Stage 2:
If the issue remains unresolved and there is not have a satisfactory outcome, then the Nursery Manager should be contacted. These concerns must be presented in writing to the Nursery Manager. The Nursery Manager will then investigate the complaint and report back to the parent within 10 working days (This might be sooner depending on the nature of the complaint). This will be fully documented and will detail the nature of the complaint and any actions arising from it. (Most complaints will be resolved informally at stage 1 or 2.)
Stage 3:
If the matter is still not resolved a formal meeting should be held between the Nursery Manager and Parent to ensure that it is dealt with sufficiently. A record of the meeting should be made along with documented minutes and actions. All parties present at the meeting will sign the record and receive a copy, which will signify the conclusion of the procedure.
Stage 4:
If the matter has not been resolved/concluded in stage 3 then contact can be made to:
Mrs Rachel Partridge – Giffards Primary School Governor
rachel@partridgeweb.co.uk
Stage 5:
If the matter cannot be resolved to their satisfaction, then parents have the right to raise the matter with Ofsted, telephone number: 0300 123 4666. A record of complaints will be kept in the nursery. These will be accessible only to the parties involved and will be stored as confidential files. In case of a child protection related complaint, please refer to the Safeguarding Children Policy.